1. Privacy Policy — Sanmarc Leathers

Last Updated: 25 November’2025

Sanmarc Leathers (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or shop in our retail stores across Ontario, Canada.

Information We Collect

We may collect the following types of information:

1. Personal Information

• Name
• Email address
• Phone number
• Shipping & billing address

2. Payment Information

• Processed securely through trusted third-party gateways (Shopify Payments, PayPal, etc.)
• We do not store credit card details.

3. Device & Browsing Information

• IP address
• Browser type
• Cookies
• Pages viewed
• Time spent on website

4. Purchase History

• Items purchased
• Order details
• Returns & exchange information

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Provide customer support
• Send order and shipping notifications
• Improve our website and customer experience
• Send promotional offers (only if you opt in)

Sharing Your Information

We may share information with:

• Shopify (website hosting)
• Payment processors
• Couriers & shipping partners
• Marketing tools (only when consented)

We never sell your data to third parties.

Cookies

We use cookies to:

• Improve website performance
• Personalize shopping experience
• Track analytics and advertising

You may disable cookies in your browser at any time.

Your Rights Under Canadian Law

You may request:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data (unless required for legal/accounting reasons)

Email: support@sanmarcleathers.ca

Security

We use encryption, secure servers, and restricted access systems to protect your information.

Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page.

 2. Delivery Policy — Sanmarc Leathers

Last Updated: 25 November’2025

Sanmarc Leathers offers delivery across Canada and the United States.

Processing Time

• Orders are processed within 1–3 business days.
• During promotions (e.g., Black Friday), processing may take 3–5 days.

Shipping Methods & Timeline

Region	Estimated Delivery Time
Ontario	2–5 business days
Rest of Canada	4–8 business days
United States	6–12 business days

Shipping Rates

• Shipping fees are calculated at checkout based on location and weight.
• Free shipping may be offered during promotional periods.

In-Store Pickup

Available at all four locations: Barrie, Hamilton, Burlington, Georgetown.
Pickup confirmation will be sent via email/SMS.

Order Tracking

Once shipped, you will receive a tracking number via email.

Incorrect Addresses

If the shipping address provided is incorrect:

• Customers must contact us within 12 hours of placing the order.
• We are not responsible for delays or lost packages due to incorrect addresses.

Lost or Damaged Items

If your product arrives damaged, please email us within 48 hours with images.

Contact

Email: sanleathersmarketing@gmail.com

 3. Refund & Exchange Policy — Sanmarc Leathers

Last Updated: 25 November’2025

We want you to love your purchase. If not, we accept returns under the conditions below.

Eligibility for Refund/Exchange

• Returns must be made within 14 days of delivery or purchase.
• Item must be unused, unwashed, undamaged, and with tags attached.
• Receipt or proof of purchase required.

Non-Returnable Items

• Gift cards
• Clearance or final-sale items
• Used or damaged products not caused by manufacturing defects

Return Process (Online Orders)

1. Email sanleathersmarketing@gmail.com
2. Include order number + reason + photos (if damaged)
3. Our team will approve the return
4. Ship item back using provided instructions
5. Refund issued after inspection

Return Shipping Cost

• Customers are responsible for return shipping costs unless the product is defective.
• In-store returns are free.

Refund Timeline

• After inspection, refunds are issued within 5–10 business days.
• Refunds are processed to the original payment method only.

Exchanges

Exchanges can be made in-store or via mail (customer pays return shipping).

Store Purchases

In-store purchases can be exchanged or refunded within 14 days with original bill.

4. Dispute Resolution Policy — Sanmarc Leathers

Last Updated: 25 November’2025

Sanmarc Leathers aims to resolve all disputes efficiently and fairly.

Step 1 — Contact Customer Support

Email: sanleathersmarketing@gmail.com
Provide:

• Order number
• Issue description
• Photos/video if applicable

Step 2 — Internal Review

Our team will respond within 3 business days and attempt to resolve the issue.

Step 3 — Mediation (If Unresolved)

If a resolution cannot be achieved, we may engage in:

• Third-party mediation
• Shopify dispute process (for payments)
• Courier investigation (for missing/damaged shipments)

Step 4 — Legal Action

If necessary, disputes will be governed under the laws of Ontario, Canada.

5. Complaints Policy — Sanmarc Leathers

Last Updated: 25 November’2025

We value customer feedback and aim to resolve all complaints promptly.

How to Submit a Complaint

Email: sanleathersmarketing@gmail.com
Include:

• Name & contact
• Order number (if applicable)
• Description of issue
• Photos if relevant

Response Time

• We respond to all complaints within 2–3 business days.
• Complex issues may take up to 7 days.

Resolution Process

1. Review complaint
2. Communicate with customer for clarification
3. Provide resolution options:
• Refund
• Exchange
• Replacement
• Store credit
• Apology + service recovery solution (case-by-case)

Escalation

If the complaint is not resolved:

• Customer may request escalation to senior management team.
• Formal written response will be issued.

Continuous Improvement

All customer complaints are recorded for internal audit and used to improve our processes and product quality.