Refund policy
We want you to love your purchase! If you are not completely satisfied, Sanmarc Leather offers a 30-day return and exchange policy.
Eligibility for Returns and Exchanges
You may request a return or exchange within 30 days:
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Online orders: Within 30 days of receiving your order.
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In-store purchases: Within 30 days of the purchase date.
To qualify for a return or exchange, items must be:
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Unused, unworn, and unwashed.
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In their original condition, without damage.
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Returned with original tags and packaging, where applicable.
The following items are not eligible for return or exchange:
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Gift cards.
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Clearance or final-sale items.
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Used, worn, washed, or damaged items, unless defective.
How to Request a Return
To start a return or exchange, email us at sanleathersmarketing@gmail.com with:
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Your order number or proof of purchase.
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The item you wish to return or exchange.
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The reason for your request.
Our team will provide instructions for completing your return.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or we sent the wrong item.
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Original shipping charges are non-refundable unless required by applicable law.
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You may also return eligible online purchases at one of our participating store locations.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 5–10 business days. Your financial institution may require additional time to process the refund.
Exchanges
Eligible items can be exchanged within the 30-day return period, subject to product availability.
Exchanges can be arranged in-store or by contacting our customer support team for mail-in instructions.
Questions?
If you have questions about returns, refunds, or exchanges, please contact us:
Email: sanleathersmarketing@gmail.com
Sanmarc Leather
