Terms of service

Terms of Service - Sanmarc Network Inc

Welcome to Sanmarc Network Inc(“we”, “us”, “our”). By accessing or using our website, purchasing products, or interacting with any of our services, you agree to the following Terms of Service. Please read these terms carefully. If you do not agree, you may not use our website or services.

1. Use of Our Website

By using our website, you confirm that you are:

At least 18 years old, or using the website under the supervision of a parent/guardian.
Providing accurate and complete information when creating an account or placing an order.

You agree not to:

Use the website for unlawful or fraudulent purposes.
Attempt to disrupt, interfere with, or damage our systems.
Copy, distribute, or misuse any content without permission.

2. Products & Availability

We make every effort to display accurate product images, descriptions, and pricing. However:

Colours may vary depending on device screens.
Product availability is not guaranteed.
We reserve the right to modify or discontinue products without notice.

If an item becomes unavailable after purchase, we will notify you and issue a full refund.

3. Pricing & Payment

All prices are listed in CAD unless stated otherwise.

We accept secure payments through:

Shopify Payments
PayPal
Other trusted third-party gateways

We do not store credit card information.

We reserve the right to:

Change prices at any time.
Cancel orders due to pricing errors, fraud concerns, or regulatory requirements.

4. Order Acceptance & Cancellation

An order is confirmed once you receive an email acknowledgment.
We may cancel or refuse orders due to:

Incorrect or missing information
Payment issues
Fraud detection flags
Product unavailability

Customers may request changes or cancellations within 12 hours of placing an order by contacting us at sanleathersmarketing@gmail.com.

5. Shipping & Delivery

Our shipping policies are governed by the Delivery Policy, including:

Processing times
Delivery timelines across Canada and the U.S.
Shipping fees
Tracking information
Store pickup terms

We are not responsible for:

Delays caused by couriers
Incorrect shipping addresses provided by customers
Customs or import duties

For full details, please refer to our Delivery Policy.

6. Returns, Refunds & Exchanges

Our Refund & Exchange Policy applies to all purchases.

Key points:

Returns are not allowed.

Please refer to the Refund & Exchange Policy for details.

7. Privacy & Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.

By using our website, you consent to:

Data collection as outlined in the Privacy Policy
Use of cookies and analytics tools
Sharing of information with trusted partners (e.g., Shopify, payment processors, couriers)

We never sell personal data to third parties.

8. Intellectual Property

All content on our website - including logos, images, product descriptions, graphics, and text - is the property of Sanmarc Network Inc.

You may not:

Copy, modify, or distribute our content
Use our trademarks without written permission

9. Dispute Resolution

All disputes will follow the Dispute Resolution Policy, which includes:

Contacting customer support
Internal review
Mediation (if necessary)
Legal process under Ontario law

By using our services, you agree to attempt resolution through these steps before pursuing legal action.

10. Complaints Handling

Complaints are managed according to our Complaints Policy, which outlines:

Submission methods
Response timelines
Escalation procedures
Internal review and quality improvement

11. Limitation of Liability

To the fullest extent permitted by law, Sanmarc Network Inc is not liable for:

Indirect, incidental, or consequential damages
Losses due to misuse of products
Delays or issues caused by third-party couriers
Website outages or technical errors

Our liability is limited to the amount paid for the product(s) in question.

12. Indemnification

You agree to indemnify and hold Sanmarc Network Inc harmless from any claims, damages, losses, or liabilities arising from:

Your misuse of the website
Violation of these Terms
Infringement of third-party rights

13. Changes to These Terms

We may update these Terms of Service at any time.
Changes will take effect immediately upon posting on this page.

Your continued use of the website means you accept the updated terms.

14. Contact Information

For questions about these Terms of Service, please contact:
sanleathersmarketing@gmail.com.